ALIVER Policies
Returns & Refunds
Last updated: September 2026
14-day change of mind
Under UK consumer law you have 14 days from receiving your order to change your mind. For hygiene reasons, we can only accept returns of products that are unopened and in their original sealed packaging.
Faulty or damaged items
If your product arrives damaged or faulty, contact us at hello@aliver.co.uk within 30 days with a photo of the issue and we will arrange a replacement or full refund.
How to start a return
Email hello@aliver.co.uk with your order number and reason for return. We will reply with return instructions. Please do not send items back without contacting us first.
Refunds
Once we receive and inspect your return, refunds are issued to your original payment method within 5–10 business days. Original shipping costs are non-refundable unless the item was faulty.
Subscriptions
Subscription renewals that have already been dispatched follow the same returns policy. To stop future renewals, cancel your subscription as described in our Subscription Terms.
Questions about this policy? Email us at hello@aliver.co.uk and we will be happy to help.